Thank you for your purchase. We hope you are happy with your new Bombus bag or accessory. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at beeingkristen@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Kristen Attebery | Bombus Leatherworks
910 N 103rd St  
Seattle, WA 98133  
United States
RMA #

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned:

• Customized or bespoke items.

• Sale items are final sale and cannot be returned.

For products that arrive damaged, please contact us at the customer service address below within 3 days of receipt with photos of the damage to arrange a refund or exchange. We will pay for return shipping if your item arrived damaged.

Questions

Bombus Leatherworks welcomes your questions or comments regarding these policies:

Email Address:
beeingkristen@gmail.com

Telephone number:
425-246-8479

Effective as of September 01, 2020